Detailed Description

Patient Experience is a software solution that automates and optimizes the entire patient journey, from online discovery and booking to post-visit feedback. It leverages AI to manage reputation, automate reminders, enable online scheduling, and facilitate secure communication, all while integrating with EHR systems to reduce administrative burden.

Key Features

• AI-powered reputation management (automated review requests, AI Review Replies, AI Review Insights, sentiment monitoring, automated escalation of sensitive reviews)
• Robust online visibility (search-optimized profiles, website builder, Google Business Profile integration, SEO tools)
• Online scheduling and automated reminders (24/7 self-scheduling, real-time calendar sync, customizable reminders via text, email, or phone)
• Customizable digital intake forms and e-signatures
• Secure, HIPAA-compliant two-way messaging
• Post-visit surveys and feedback collection
• Seamless EHR integration for forms and scheduling
• Analytics dashboard for patient feedback and retention

Key Benefits

• Automates review requests and reputation management
• Reduces no-shows by up to 38% with automated reminders
• Improves online visibility and discoverability
• Saves 8-12 admin hours per week
• Enhances patient retention with personalized follow-ups
• Builds trust and credibility with patients
• Centralizes scheduling, reminders, and intake workflows

How It Works

Documentation

Who Is It For

• Independent practices
• Private practices
• New practices
• Healthcare providers seeking to improve patient engagement and reputation
• Practices aiming to reduce no-shows and administrative workload

Requirements

• Practice must have or be willing to set up online profiles (Google, Tebra Care Connect, etc.)
• Integration with Tebra EHR for full automation benefits

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Detailed Description

AI Smart Staff leverages artificial intelligence to automate and streamline key administrative tasks in healthcare practices, including real-time EHR note creation, automated review replies, and patient sentiment analysis. The solution is fully integrated with Tebra’s EHR platform and is designed to help independent practices save time, improve patient trust, and enhance overall efficiency.

Key Features

• {"name":"AI Note Assist","description":"Real-time transcription of patient conversations into structured, HIPAA-compliant clinical documentation. Supports SOAP, Therapist, and behavioral health notes. Fully integrated with Tebra’s EHR."}
• {"name":"AI Review Replies","description":"Instantly generates personalized, HIPAA-compliant responses to every patient review, improving trust and increasing bookings. Available as part of Tebra’s Patient Experience package."}
• {"name":"AI Review Insights","description":"Organizes patient feedback by theme (scheduling, wait times, communication, care, staff experience), tracks sentiment over time, and merges public/private feedback into a unified dashboard."}

Key Benefits

• Finish EHR notes in minutes with real-time AI transcription
• Reduce after-hours charting and reclaim personal time
• Generate HIPAA-compliant, personalized responses to patient reviews in seconds
• Increase patient trust and appointment bookings
• Spot trends and recurring themes in patient feedback
• Strengthen online reputation and patient relationships
• Save up to 10 hours per week on documentation

How It Works

Documentation

Who Is It For

• Independent healthcare practices
• Providers seeking to reduce administrative workload
• Practices aiming to improve patient experience and reputation
• Practices using or willing to switch to Tebra’s EHR platform

Requirements

• Most features require use of Tebra’s EHR+ platform.
• AI Review Replies can be used as part of the Patient Experience package without switching EHRs.
• No IT team required for setup; features are ready to use out of the box.

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Detailed Description

Tebra Billing and Payments provides a comprehensive suite of tools for medical billing, including automated insurance eligibility checks, electronic claim submission, patient payment solutions, automated patient statements, and robotic process automation. It supports in-house billers, practices outsourcing billing, and billing companies, offering tailored workflows and integrations to fit different operational models.

Key Features

• Automated insurance eligibility: Instantly check coverage, copays, and deductibles; reduce denials from expired/inactive plans; integrated with intake, scheduling, and billing workflows.
• Electronic claim submission: Auto-detect and correct errors; apply payer-specific rules; batch claim submission; faster reimbursement.
• Patient payments: Send payment links via email/text; card-on-file, online, and in-person payment options; automated payment reminders.
• Automated patient statements: Batch send paper/e-statements; clear breakdown of charges and balances; QR codes and direct payment links.
• Robotic process automation (RPA): Auto-post ERAs; HL7-integrated data flows; auto-post unapplied payments; speed up A/R with fewer errors.
• Real-time dashboards for tracking denials, collections, and performance.
• Customizable billing rules by client, provider, or payer (for billing companies).
• Branded reports and communications (for billing companies).

Key Benefits

• Get paid faster with fewer errors and denials
• Automate routine billing tasks to reduce manual work
• Improve collections and cash flow
• Maintain visibility and control over billing performance
• No need to switch EHRs—integrates with most major EHRs

How It Works

Documentation

Who Is It For

• Independent healthcare practices
• In-house billing teams
• Practices outsourcing billing
• Medical billing companies

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Detailed Description

Tebra EHR+ Platform is an all-in-one EHR solution that brings together charting, billing, telehealth, patient engagement, and compliance tools in a single, cloud-based system. It leverages AI-powered features, integrated workflows, and automation to reduce administrative burden and improve practice efficiency.

Key Features

• AI-powered charting (pre-built SOAP templates, AI Note Assist, macros, SALT for past notes)
• Integrated e-prescriptions, lab orders, and imaging
• Secure patient information sharing
• Built-in telehealth (no extra logins)
• Automated patient intake, reminders, and online scheduling
• Insurance eligibility verification
• Claims management and error correction
• Patient payment collection via text/email
• Patient portal
• Role-based access and shared charting for group practices
• MIPS-ready reporting and dashboards
• Customizable templates for specialties

Key Benefits

• Faster charting and documentation with AI-powered tools
• Integrated billing and payment collection
• Automated administrative workflows (intake, reminders, scheduling)
• Secure, HIPAA-compliant data management
• Customizable templates and specialty-specific workflows
• Built-in telehealth and virtual care capabilities
• Predictable pricing and minimized hidden costs
• Scalable for solo to group practices

How It Works

Documentation

Who Is It For

• Primary care physicians
• Nurse practitioners
• Specialty care providers (mental health, pediatrics, family medicine)
• Solo practices
• Group practices
• Independent practices

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Detailed Description

Tebra Data & Insights offers a suite of analytics and data products that enable healthcare practices to track real-time performance, manage data securely, analyze revenue, integrate with third-party applications, and monitor quality measures. The platform is designed to make data easy to understand and actionable, supporting practice growth and operational efficiency.

Key Features

• Practice growth analytics: Real-time tracking of website search rankings, online reputation, and new patient appointments from a single dashboard.
• Data cloud: HIPAA-compliant, secure, cloud-hosted data storage with on-demand access and export capabilities for practices and billing companies.
• Practice revenue analytics: Business intelligence tools to analyze revenue performance across multiple practices and providers, with both high-level and granular reporting.
• API integration: Tebra API enables integration with third-party EHR or accounting applications, data extraction, custom report building, and programmatic access.
• Quality dashboard: Actionable data and guided workflows to track performance on MACRA and MIPS quality measures for population health management.

Key Benefits

• Easy-to-understand metrics for tracking practice success.
• Transparent, real-time insights to quickly respond to changing data.
• Identification of unrealized revenue opportunities across practices and providers.
• Reduced time spent on data analysis, allowing more focus on patient care.
• Supports compliance with healthcare quality programs (MACRA, MIPS).

Use Cases

• Monitoring and improving website and online reputation performance
• Analyzing and optimizing revenue streams
• Exporting and organizing raw data for business intelligence
• Integrating practice data with external systems
• Tracking compliance with healthcare quality programs

Documentation

Who Is It For

• Independent practices
• New practices
• Billing companies
• Medical specialties
• Healthcare providers seeking to optimize operations and growth

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Detailed Description

A comprehensive solution for medical billing companies, offering expert tips, guides, and industry updates to help billing businesses attract clients, improve operations, and adapt to regulatory changes. The solution is supported by Tebra’s complete operating system for billing and payments.

Key Features

• Expert articles and guides on starting and growing a billing company
• Webinars and recaps with actionable strategies
• Regular healthcare news wrap-ups relevant to billing companies
• Best practices for pricing, automation, and compliance
• Reference guides for telehealth billing and reimbursements
• Employee retention strategies
• Insights on value-based reimbursement models
• Tips for speeding up insurance payments and reducing claim denials
• Access to Tebra’s complete operating system for billing and payments

Key Benefits

• Attract and win new clients for your billing company
• Strengthen referral networks
• Scale your billing business sustainably
• Stay updated on regulatory and coding changes (e.g., CPT, ICD-10, MIPS, MACRA)
• Streamline billing workflows and prevent denials
• Safeguard business during economic downturns
• Boost financial health and compliance
• Improve employee retention
• Enhance insurance eligibility verification and reduce underpayments

Use Cases

• Launching a new medical billing company
• Expanding an existing billing business
• Improving billing workflows and payment collection
• Adapting to new healthcare regulations and coding updates
• Retaining billing staff and improving company culture
• Adopting automation in billing processes

Documentation

Who Is It For

• Medical billing companies
• Billing company owners
• Medical billers
• Healthcare revenue cycle management professionals

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Detailed Description

Medical Practice Marketing by Tebra is an all-in-one solution for healthcare providers to manage their online presence, reputation, patient reviews, websites, social media, and SEO. It is designed to make practices more visible and attractive to potential patients, helping them stand out online and stay booked with less effort.

Key Features

• Custom healthcare websites tailored to specialty and brand
• SEO-optimized and mobile-friendly website design
• Online scheduling and appointment booking
• Expert-led SEO and SEM services for healthcare
• Consistent web profiles and directory listings across 80+ platforms
• AI-powered reputation management with automated, HIPAA-compliant review replies
• Social media marketing and content management
• Blog content from healthcare writers
• AI Review Insights to spot trends in patient feedback
• Integration with Tebra Care Connect and Google

Key Benefits

• Increases online visibility and discoverability for healthcare practices
• Builds patient trust with better reviews and reputation management
• Enables easy online booking and reduces administrative burden
• Drives more patient traffic and appointment volume
• Provides a connected platform for all marketing needs—no agency required
• HIPAA-compliant tools for privacy and security

How It Works

Documentation

Who Is It For

• Independent healthcare practices
• New practices
• Providers and specialties including family medicine, primary care, pediatrics, mental health, nurse practitioners, and more

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